Nexsan Warranty / Support / Services

Regulatory Approvals CE, UL, CUL

Three Years Advance Replacement Warranty:
Nexsan Technologies storage systems are warranted for three full years from the date of shipment. Upon verification of failure, replacement equipment will be shipped out to our customers. Return material authorizations will accompany all equipment shipped and can be issued either by our phone, fax, or email. (drive warranties vary and may exceed three years, warranties are non-transferable without prior consent from Nexsan)

On Location Pre-Exchange Program:
An industry first program for maximum protection of critical storage devices, this program provides customers with an on location unit that features fully redundant fail-over hardware including the chassis for a nominal annual charge. This program enables our customers to have in their rack chassis a fully implemented system. Along with our 24-hour free phone support, customers can now be assured of rapid resolution to any problem. Defective components can then be advance replaced for constant availability.

On Site Warranty:
Nexsan offers World Wide On-Site support seven days a week, twenty-four hours a day. (Some countries and costs vary, check with your sales representative for specific regional details). A simple call to our European or North American support offices and we will assist in diagnosis and dispatch an on-site technician as required. A call tracking number will be issued for convenience to our customers. 

Telephone Support:
Nexsan Technologies is fully staffed in providing multiple regional Support centers in North America, United Kingdom and Central Europe. All of our regional support centers staff Senior Field Application Engineers who can provide phone or on-site support as requested. Support can be also be reached via email at support@nexsan.com.

Teleguard - Phone Home
Tele-Guard™ is Nexsan's "phone home" feature incorporated within our award-winning line of SATA storage solutions. Tele-Guard™ works in conjuction with the NexScan™ GUI to provide users with a simple, integrated set of tools to effectively manage and monitor your Nexsan storage system. Utilizing NexScan™, our WEB enabled GUI (Graphical User Interface), you can access your system from any standard internet browser. In addition, NexScan™ is platform independent and can be accessed directly from a host computer or over a LAN or WAN. NexScan™ uses standard html eliminating any need for special client software. Tele-Guard™ monitors all system parameters and allows either single or multiple user alerts to be sent via ' Plain English ' e-mails, Internet based SMS notification or Tele-Guard's™ pager support.